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Privacy Policy

Folk Space (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. Information We Collect

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We may collect personal information such as:

  • Your name, email address, phone number and emergency contact details

  • Payment and billing information (processed securely via third-party providers)

  • Health or injury details (only if voluntarily provided to help us ensure safe participation)

  • Any messages, forms, or enquiries you submit via our website or social media

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We may also collect certain information automatically when you use our website, including:

  • IP address and browser type

  • Device and operating system details

  • Pages visited, links clicked and time spent on our site

  • Cookies and similar technologies

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2. Why We Collect This Information

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We collect your information to:

  • Manage bookings, memberships and class attendance

  • Communicate with you about your classes, events or updates

  • Ensure class safety and tailor our sessions to your needs

  • Process payments and manage accounts

  • Send newsletters, offers or promotions (only if you opt in)

  • Improve our services and website functionality

  • Comply with legal and regulatory obligations

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3. How We Store and Protect Your Data

We store personal information in secure systems and take reasonable steps to protect it from misuse, loss, unauthorised access or disclosure.

When we use third-party services (e.g. booking platforms or payment gateways), we ensure they also comply with privacy and data protection standards.

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4. Disclosure of Personal Information

We only share your information when necessary, including with:

  • Trusted service providers such as booking systems, email providers and payment processors

  • Professional advisers (e.g. accountants or lawyers) where required

  • Regulatory bodies or authorities when legally obliged

We do not sell or rent your personal information.

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5. Marketing and Communication

If you subscribe to our newsletter or choose to receive updates, we may send you occasional emails about classes, events and promotions.
You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.

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6. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to collect non-identifiable information about how visitors use our site.
You can adjust your browser settings to refuse cookies, but this may affect some website functionality.

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7. Access and Correction

You have the right to:

  • Request access to the personal information we hold about you

  • Ask for corrections if the information is inaccurate or out of date

  • Withdraw consent for marketing communications

To make a request, contact us via the details below.

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8. Complaints

If you believe your privacy has been breached, please contact us first.
We’ll investigate and respond as soon as possible.
If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website with the revised effective date.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

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Folk Space
Email: hello@folkspace.co
Number: 0497188999

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